31, 2018, Groupon reported $5.2 billion in gross billings and $2.6 billion in revenue. According to its 2018 annual report, revenue was down from $2.8 billion the prior year. The company reported an active customer base of 48.2 million as of Dec. 31, 2018, down from 49.5 million the year before.
To be eligible for the Groupon Promise, the customer must contact us within 14 days of the Groupon redemption. In addition, the Groupon refund policy states that: For Local Deals, customers can return any unredeemed Groupon for a refund of the amount paid within the first three days after purchase.
Groupon is buying LivingSocial, plans to downsize business to 15 markets from 27. Today, Groupon announced it would acquire LivingSocial, its onetime big rival that was partly owned by Amazon, for an undisclosed sum.
Redeeming an Expired Groupon
- Find your expired voucher on your My Groupons page, under Credit Vouchers (on the website) or Expired (on the mobile app).
- The amount you paid for the voucher can still be used at the business toward the purchase of the goods or services originally advertised in the deal.
Shares of Groupon (NASDAQ:GRPN) tumbled on Wednesday after the company reported abysmal fourth-quarter results and announced that it would exit the goods category to focus on its local-experience marketplace. The stock was down about 41% at 2:05 p.m. EST.
Formerly headquartered in Washington, D.C., LivingSocial had roughly 70 million members around the world in 2013. The company shrank from a peak of 4,500 employees in 2011 to about 200 in 2016. LivingSocial was purchased by Groupon in 2016.
If you're one of our valued customers and have a question, please visit us at www.groupon.com/support where someone will help you out. If you are a merchant who wants to join more than a million businesses that have run deals with Groupon, we'd love to chat with you.
When you can get a refund
Cancel your order before it's processed for shipment or return the product for a refund to Groupon Bucks within 30 days of receiving it, unless otherwise stated in the Fine Print. You may also be able to exchange your item for a new one.Your expired voucher must be redeemed towards the goods or services offered on the Groupon you bought. Some deals, such as ticketed events, may not have any paid value after expiration. If the paid value has an expiration date, you can find that info in the Fine Print.
Simply click 'Buy as Gift' on the item or experience you want to gift to someone and follow the steps through checkout. Then your gift can be delivered by email or mail, or you can ship it to yourself and give it in person. Currently, our gifting option can only be accessed through the web experience.
Click “Redeem.” If you'd like to check the status of a barcode, click “Verfify” on the left side of the window. Verifying a Groupon only tells you if it's valid, and does NOT redeem it. Use this if a customer is making an appointment in advance, and then redeem the Groupon when the customer arrives.
If your code isn't working:
Make sure you're using the correct code. The only code that can be redeemed for your deal is the code labeled "Redemption Code", located at the center of your Groupon voucher. This is different from the confirmation number, which cannot be used for redemption.Deals get posted at midnight and customers usually have about 24 hours to nab it, although sometimes the limit is reached early. (During that window, you can use the discussion board on Groupon.com to ask questions and get input from others.)
If you're one of our valued customers and have a question, please visit us at www.groupon.com/support where someone will help you out.
How to Sell on Groupon in 5 Easy Steps:
- Step 1: Provide your info at
- Step 2: Speak with a Groupon representative or create your campaign using the Groupon Deal Builder.
- Step 3: Prepare your business and staff.
- Step 4: Celebrate your campaign's launch.
- Step 5: Track your results using your Groupon Merchant Center.
The fundamental reason why Groupon is so successful is because they took advantage of an untapped market need. The simple fact is that we all love a great deal. Coupons will always work but they hadn't really expanded that much beyond being cut out of a magazine, with the odd exception of a Pizza Express email voucher.
Where is Groupon headquarters located?
Chicago, Illinois, United States
In August 2011, LivingSocial acquired TicketMonster for $350 million. In November 2013, LivingSocial sold TicketMonster to Groupon for $260 million. TicketMonster was later bought back by a consortium of investors led by KKR in 2015, for $782 million.
LivingSocial is an online marketplace that allows its registered users to buy and share things to do in their city. Formerly headquartered in Washington, D.C., LivingSocial had roughly 70 million members around the world in 2013.
The way it works is that Groupon offers different deals each day for a local good, service or event in a city where it operates. The promotion is only valid if a certain number of consumers purchase the deal within 24 hours. Groupon keeps 50 percent of the revenues from each coupon deal.
LivingSocial is Groupon's main competitor, and they serve in 26 cities across the U.S. and have received about $44M in funding. LivingSocial's model is somewhat different from Groupon's, as there is no minimum number of people needed to make the deal valid.
In November 2013, LivingSocial sold TicketMonster to Groupon for $260 million.
