From The Guardian in 2008: The full proposition is: 'What gets measured gets managed - even when it's pointless to measure and manage it, and even if it harms the purpose of the organisation to do so.
adjective. The definition of immeasurable is something that is impossible to measure.
If we're talking in a purely quantitative sense, then many things are incapable of being measured. Emotions like love and depression, one's health, one's sexual attraction, and so on, and so forth.
Love is an emotion. Others think love can be measured in bunches of flowers, or by using the words "for ever". But love can only truly be measured by actions. It can be a small thing, such as peeling an orange for a person you love because you know they don't like doing it.
If by measure you mean take something in the physical world and identify some quantity/property relating to its existence, then no, you can't measure everything.
Explanation: "The statement was given by Peter Ducker, the famous management thinker. He often said that what you cannot measure you cannot improve. In simple words, it means that if you cannot measure something or identify something , how are you going to improve it.
If You Can't Measure It, You Can't Improve It. Management thinker Peter Drucker is often quoted as saying that “you can't manage what you can't measure.” Drucker means that you can't know whether or not you are successful unless success is defined and tracked.
What Gets Measured Gets Improved. Legendary management consultant Peter Drucker famously said these words 40 years ago, and they are equally appropriate today. However in the world of “big data,” companies face a challenge that Mr. Too many things are measured.
Pearson's Law: "That which is measured improves. That which is measured and reported improves exponentially." - Karl Pearson. "When performance is measured, performance improves. When performance is measured and reported back, the rate of improvement accelerates." -
“What gets measured gets done, what gets measured and fed back gets done well, what gets rewarded gets repeated.”
And Peter Drucker is credited with two of the most important quotes in business management. Here's the first: “If you can't measure it, you can't improve it.” Because, if you can't measure something, and know the results, you can't possibly get better at it.
“Measure What Matters takes you behind the scenes for the creation of Intel's powerful OKR system—one of Andy Grove's finest legacies.” “Measure What Matters will transform your approach to setting goals for yourself and your organization.
“When you can measure what you are speaking about, and express it in numbers, you know something about it. When you cannot express it in numbers, your knowledge is of a meager and unsatisfactory kind. It may be the beginning of knowledge, but you have scarcely, in your thoughts advanced to the stage of science.”
What is the message about this quotation "we measure what we value and we value what we measure"? What does Google know about me? It means that there's a reciprocal relationship between thinking something is important (valuing it) and having a quantitative assessment (measure) of a thing.
noun. a unit or standard of measurement: weights and measures. the extent, dimensions, quantity, etc., of something, ascertained especially by comparison with a standard: to take the measure of a thing. the act or process of ascertaining the extent, dimensions, or quantity of something; measurement.
Scientists use many skills as they investigate the world around them. Measurements require tools and provide scientists with a quantity. A quantity describes how much of something there is or how many there are. A good example of measurement is using a ruler to find the length of an object.
Explanation: The three commonly used measures in quality control are Mean (also called as Average), Median (is the value that divides a series of ordered observations so that the number of items above it equals to the number below it) and Mode (is the value that occurs with the highest frequency).
A quality management system (QMS) is a set of policies, processes and procedures required for planning and execution (production/development/service) in the core business area of an organization (i.e., areas that can impact the organization's ability to meet customer requirements).
A Total Quality Management (TQM) based framework for the IQ improvement process is proposed. The framework employs six TQM concepts, namely Customer Focus, Leadership, Teamwork, Continuous Improvement, Measurement and Benchmarking. QFD (Quality Function Deployment) to translate Customer Needs into metrics.
Some examples of
quality style metrics: Number of
Engineering changes.
Some examples of process style metrics to measure:
- Estimation Accuracy.
- Scope Variance.
- Schedule Variance.
- Productivity (hrs worked vs. hrs billed)
- Order processing time.
- Response time to RFQ.
- Product development Cycle time.
- Product development cost.
Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it.
- Measures should be both strategic and operational.
- Measures should be balanced.
- Track both leading and lagging performance.
- Don't get lazy in identifying measures.
- Be clear on what you're trying to measure.
- Get your people involved.
- Collect comparative data.
- Set SMART Goals.
In order to measure quality, a business needs to establish key measures to track how well it is meeting standards. It could, for example, measure how many customers buy other products from the company (repeat business) or how fast it responds to customer queries (customer response rates).
Wang and Strong propose a list of dimensions or elements used in assessing Information Quality is: Intrinsic IQ: accuracy, objectivity, Believability, reputation. Contextual IQ: relevance, value-added, Timeliness, Completeness, amount of information. Representational IQ: interpretability, format, coherence,
8 Steps To Create A Quality Assurance Program From Scratch
- Define standards and goals for your customer service. Visualize and think about what you want your team to achieve.
- Set policies and procedures for each department.
- Share the news.
- Implement the procedures.
- Get feedback.
- Measure results.
- Communicate results.
- Adjust as needed.
