AlejandraFitbit
- Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
- Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically.
- Press and hold the button on your tracker for 5 seconds.
- Release the button.
What should I know about using the
Fitbit app on my
Android phone?
How do I erase my Fitbit device?
- Connect Ace 2 to the charging cable.
- Open the Settings app > Clear User Data.
- When prompted, press the screen for 3 seconds and release.
If you see a black or blank screen on your Fitbit, the first thing to try is a restart or a forced restart (also called a long restart.) Restarting your Fitbit forces it to reboot–and often fixes problems like a black, blank, or non-responsive device.
What should I know about using the
Fitbit app on
my Android phone?
To unlock your device with your phone:
- In the Fitbit app, tap the Today tab > your profile picture > your device image.
- Tap Device Lock.
- Find the option to reset your PIN code.
When properly charged, a Fitbit's battery could last between five and seven days before requiring another charge, depending on the model of your device and how actively you use it.
Here is how to do that:
- Open the Settings app.
- Find and select Clear User Data.
- When prompted, hold the screen for three seconds then release it.
- A vibration will indicate that the factory reset has been performed.
To wipe a Fitbit Alta, just disconnect it from your Fitbit account, and connect it to a new one. As soon as it connects to the new account, all of its data will be erased.
How to factory reset a Fitbit Charge 2
- Attach the Fitbit to its power source, and then start holding down its single button.
- After two seconds, unplug the USB cable from its port, still holding the button.
- Count eight seconds, release the button for one second, then press it down again.
“If you are seeing a blank screen but Charge 3 is vibrating, or the screen only turns on when on the charger, please restart your Charge 3,” the moderator says. To reboot, first put the device on charging, and then press and hold the button on the left of the screen for about 8 seconds.
A hard-reboot restarts the device, but does not delete any data. Simply slot your Fitbit into the charging cable and plug it in. Then press and hold the button on the left of its screen for 8 seconds. When you see a smiley icon and the tracker vibrates, your Charge 3 has restarted.
If your FITBIT Inspire HR is stuck or frozen, You can perform a soft reset operation. Next, plug the second end of the cable to your FITBIT Inspire HR tracker. Now press and hold the button on your tracker for 5 seconds. Wait until the Smiling icon appears on the screen and the tracker vibrates it.
RicardoFitbit
- Hold the back button for about 8 seconds.
- When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). Hold the button again until you feel a second, longer vibration, which indicates the factory reset procedure was initiated.
Unplug your tracker from the cable. Fitbit Charge and Charge HR: Plug your Charge or Charge HR to the charging cable and make sure the cable is plugged into a USB port on your computer. Press and hold the side button for 10-12 seconds. You'll see the Fitbit logo and a version number appear on your tracker's screen.
Troubleshooting steps
- Force quit the Fitbit app, then reopen it.
- On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
- If your Fitbit device doesn't sync, restart it.
- Open the Fitbit app.
- If your Fitbit device doesn't sync, restart your Android phone.
- Open the Fitbit app.
MegaBite
- Log out of the Fitbit app and force shut the app by swiping up.
- uninstall the Fitbit App from your device.
- now completely shut down your device and wait about 1 min then restart your device.
- once your device has reloaded reinstall the Fitbit app by downloading it from the App Store.
Learn more
- Plug the device into the charging cable.
- While the device is plugged into the charging cable, hold the button down for 15 seconds.
- Remove your finger from button.
- Remove the device from the charging cable.
- Plug the device into the charging cable again.
- The smiley face icon appears on the screen.
Hard Reset FITBIT Versa 2
- First, turn on the watch.
- After that swipe left on the screen until you see the Settings icon.
- Once in Settings, scroll down and tap on the About.
- Next, scroll down and find Factory Reset.
- Finally, tap Reset to confirm and start the resetting process.
- Wait until FITBIT logo appears on the screen.
- Great job!
To turn if off:
- From the Fitbit app dashboard, tap or click the Account icon.
- Tap or click your device image.
- Find an option to turn off Quick View.
Press the Home button (left) and then swipe to the Settings screen. Tap Settings and swipe until you see Shutdown. Tap the arrow on the bottom right. Tap the checkmark to confirm shutdown.
There are three buttons on the Versa. The left button acts as a Back button when viewing an app. A long-press of the left button also opens the quick settings screen where you'll find music controls, Fitbit Pay on the special edition Versa and quick toggles for auto-wake and notifications.
To preserve battery, Versa's screen turns off when not in use. To turn it on, double-tap the screen or press any button. The home screen is the clock. Swipe down from the top of the screen to see notifications and access the shortcuts to music controls, Fitbit Pay, and quick settings.
How to turn off your Fitbit Versa
- Open the "Settings" menu.
- Scroll down and tap the "About" link.
- On the next menu, scroll all the way down and tap "Shutdown." Press the Shutdown button on your Fitbit. Vids Tube/YouTube.
- Tap "Yes" to confirm the shut down, and that's that.
The Fitbit logo creates a good balance of “friendly” and “tech”, conveys the idea of movement, and works well at small sizes (especially the current logo).
1 Sync Fitbit to an iPhone, iPad, Android Phone or Tablet
- Open the Fitbit app.
- After launching the app, the Fitbit app dashboard will appear. Tap the Account icon.
- Then, select your Fitbit.
- Ensure that the All-Day Sync toggle is in the ON position.
Setting up All-Day Sync
- Open the Fitbit Mobile App.
- Click on the icon of the Fitbit device in the upper left hand corner.
- Scroll down the device settings page.
- Make sure All-Day Sync is toggled on.
To set up your tracker as a new device:
- Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices.
- Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
From the main screen of your Android device, tap on the Apps button. Then look for and tap on Settings. Then go to Bluetooth. Make sure the Bluetooth feature is enabled by flipping the On / Off switch to the On position then wait for the Bluetooth device to show up in the list.
How to pair a Fitbit Versa with a new phone
- Open the Fitbit app and tap the account icon at the very top right.
- Tap Set up a Device.
- Tap Versa from the list of trackers.
- Scroll through the terms & policies and tap I Agree.
- Tap Next on the "before we get started" page.
- Put your Versa in the charging cradle and then tap Next.
To factory reset your tracker:
- Attach the charging cable to your tracker and plug the other end into a USB port.
- Press and hold the button for approximately two seconds and without letting go of the button:
- Let go of the button and hold it down again.
