Opt to call the customer service line on your phone bill using an online calling service or another person's phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.
Select the department you want to talk to below:
- 081180. Free from your Telkom Mobile Phone.
- For Sales 10213 For Service 10210. Free from your Telkom Landline.
- For Sales 10213. Free from your Telkom Landline.
- 10214. Free from your Telkom Landline.
Toll Free is a value-added service to your business that allows clients or customers to make “free” calls to you chargeable to the called Company's 0800 free phone account. i.e. 0800 221 XXXX. The service enhances your customer relations as well as cost tracking for your outbound marketing campaigns.
@TelkomZA on Twitter: "Customers can find us on: 10210 – Service 10213 - Sales 081180 – free on mobile For more information contact: media@telkom.co.za"
If you are experiencing slow, intermittant or no internet connection you can try the following steps to repair your network: Check that your ADSL telephone line has dial-tone. Make sure all the required Micro filters are in place and correctly connected. Ensure the modem is switched on, by checking the power LED.
How does porting work mobile
- Buy a Telkom SIM card and register it with RICA.
- Use the number you want to port and SMS 'PORTME#', your ID number# and the 20-digit ICCIC number, (found at the back the new SIM card and starts with '89') to 081 160 7678.
- Your number will take between 24 to 48 hours to port.
The easiest means of obtaining account balances, says Telkom, is via its balance enquiry SMS system. Customers should send an SMS with their 10-digit Telkom landline telephone number, followed by a space and the account-holder's ID number, from a mobile phone to 012 321 0210.
Make sure that the phone cord is plugged into the correct port on your phone or device. Unplug the phone or device from the wall jack. Plug your phone or device into another wall jack that you know is working. If the dial tone returns it means the previous wall jack is damaged or defective.
Unscrew the box and disconnect the plug from the main test phone jack located inside the box. If there is no dial tone, the problem is with the phone or outside wiring. Bring out another phone to test. If there is still no dial tone, it is the outside wiring and a problem for the service provider.
Yes you can but we recommend the person reporting the fault to be at the premises where the faulty line is allocated. If it is not possible to be on the premises please make sure when you report a fault on someone else's line that you have that person's phone number to hand.
Visit or download the TextMagic mobile app on google play store. Enter your phone number and country and click on Validate Number. This app will show you the status of the number if it is active or not. Another app you can use is Phone Number Monitoring.
Residential Customers: 0800 800 151 - When given the menu options, select 9 to be directed to an advisor. Business Customers: 0800 800 154.
Call us anytime at 800.288.Provide your account info and say, “Line is down.”
Re: no dial toneIf you have Verizon landline service (copper or FiOS) you can call repair @ (800) 837-4966.
Durban - Telkom customers are fed up with the poor customer service they have been receiving from the information and communications technology services provider. Customers are at their wits' end because Telkom has not been meeting their communication needs.
Who is the CEO of Telkom?
Where is Telkom head office?
Email Support. Telkom Internet technical support is available 24 hours on 10215 or email us on support@telkomsa.net, 7 days a week.
Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to consumer@icasa.org.za or faxed to 011 566 3444.
To cancel your service online, all you have to do is go to MyTelkom and select Manage Accounts, select Relevant Service / Account and select Cancel Applicable Services. You should then receive a reference number and a case number. Simple.
SIM-SONKE is a per second prepaid tariff plan available on the Telkom Mobile Network, and sees customers paying 29 cents per minute on per second billing for calls to any Telkom Mobile SIM number. However, if a recharge is done after 21:00 and before midnight, the customer will get the benefit immediately.
Choice and use of words 2.
Attention All
- Mobile: 081180 (free from a Telkom Mobile phone)
- Home: Sales – 10213 & Service – 10210 (free from a Telkom landline)
- Business: Sales – 10213 & Service – 10217 (free from a Telkom landline)
- Business Connexion: 10214 or 0800654321 the number of the SmartAccess help desk.
From the customer's old sim SMS PORTME#idnumber#iccid to 081 160 7678 (standard sms rate applies). The customer's old network will stop working within 24 hours. When this happens the customer will need to remove their old sim card from their phone and insert their new AWESIM telkom mobile sim card into their phone.
