Can I get compensation for loss of broadband?

From 1 April 2019, the Automatic Compensation Scheme means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it.

Regarding this, how long does it take BT to fix a broadband fault?

This varies, but we'll contact you within 48 hours of you reporting the fault to update you on our progress. We'll keep you informed along the way and let you know as soon as the fault is fixed.

One may also ask, what is BT compensation? We know you need your broadband and landline to stay connected. So if we're late when activating or repairing your connection, or if we miss your engineer appointment, you'll automatically get compensation. Business contract customers can claim BT Customer Service Compensation.

Additionally, how do I claim compensation from Sky?

We'll only give you compensation up to the first engineer appointment we give you (if required). If the repair is delayed because your engineer missed the appointment, we will try and rebook the appointment with you. If we can't reach you, we'll give you compensation up to the first available appointment date.

How long does Openreach take to fix faults?

two days

How do I claim compensation from BT?

Call 0800 800 154 to make a compensation claim for repair missed appointments & delays. Call 0800 800 152 to make a claim about start of service missed appointments & delays. You'll need to make your compensation claim within four months of the date your fault was closed. You'll find your account number on your bill.

How do you check if there is a fault on your phone line?

Plug a working phone (not cordless) into the main phone socket (this is usually where the phone line enters your premises). See if you can make calls from it. If you can make calls, the fault is likely to be with one of your pieces of equipment. Plug in your pieces of equipment one by one.

Do Openreach engineers work weekends?

Re: Open Reach only works weekdays

He's right, Openreach do work weekends and evenings. In fact they work 24 hours a day, 7 days a week, 365 days a year and once every 4 years they even go all out and work 366 days.

How long does it take for a BT engineer to come out?

Re: How long will the engineer visit be? Ok thanks guys, the general consensus is around 40 mins which would be great!

How long does it take to get a refund from Sky?

An automatic refund will be issued to you 45 days after your account cancellation. This is 30 days to allow the next bill period run which you have advised was 1st April and then 14 days for the refund to be calculated and refunded.

Do Sky engineers work weekends?

All sky job require you to work work weekend including Sundays it's a joke of a company.

How do I claim a refund from Virgin Media?

Head over to our 'legal stuff' page for details of exceptions and eligibility. If you still think that we've made a mistake, chat to us online or give our friendly team a call on 150 from your Virgin Media home phone or mobile, or on 0345 454 1111 * from any phone.

Are 0800 numbers free with Sky?

All calls for freephone numbers (which begin 0500, 0800, 08000, 0808 or 116) are free from both mobiles and landlines.

How do I complain to Sky?

Call 0333 7591 018

Calls to Sky contact centres are inclusive for Sky Mobile and Sky Talk customers.

How do I check my sky engineer visit?

Once you've signed in, look for the My Account section in the top navigation bar and then choose the Track Order section. Here you will find details of your enginer visit. If you are having problems, you'll need to Contact Us and explain the issue you are having.

Who do I complain to about BT services?

0800 800 150

What is BT prompt care?

BT will respond after receipt of a fault and start remote diagnostics. BT will advise the customer of the progress being made to clear the fault. Where applicable, customers can request the option to divert their line to an alternative number.

How do I complain to BT Openreach?

The quickest way to contact us and raise your issue is through our chat facility. Just click on the icon in the bottom right corner of the screen and select the option to 'contact agent' to get started. One of our dedicated customer service team will then be allocated to you and able to help.