If your account is in credit, you have 3 options:
- Wait until the credit amount is deducted from your next bill.
- Request a refund (this will be applied to your original payment method within 5 – 10 business days)
- Transfer the money to another Optus account (this will occur within 4 business days)
To purchase one of our Data Add-ons, go to My Optus app, or visit My Account and go to the 'Options and Extras' tab. To buy an Unlimited Data Day, go to My Optus app.
It costs money and it would be too expensive to connect phone numbers to local SIM cards indefinitely. Most telecom providers will block your local SIM card after 6 or 12 months of inactivity to make the telephone number available for use again by a new customer.
Re: What happens if you don't recharge a prepaid mobileIf you don't recharge your Pre-paid mobile you usually have up to 6 months before you lose your number. I'm not sure if you can ring an Emergency number.
Optus Prepaid Epic Value plans offer all the basics that you need, with data inclusion and unlimited standard national talk & text. The $10 Optus Prepaid Epic Value includes 500MB data with 21 days expiry.
My Prepaid Long ExpiryStandard calls to standard Australian mobiles and landlines, 13/1300 numbers and voicemail - 25c/min. Messages (standard national SMS and MMS) - 25c per SMS/MMS. Data (charged per KB) - 7c/MB.
Text the word 'bal' to 9999 to receive an SMS with your Prepaid account balance. To hear your Prepaid balance over the phone, call 555 from your mobile phone and choose 'Option 1'.
between 15mins and 4 hours
$30 Optus Prepaid Epic Data includes:35GB standard data on first three $30 Prepaid Epic Data recharges (within 90 days of activation), and 10GB standard data after the 3rd recharge. Unlimited calls to standard national numbers (mobile/landlines), 13/1300 numbers and Voicemail. Unlimited standard national SMS and MMS.
Postpaid Mobile Phone Tools
- Monitor your usage & Account balance via My Account.
- Take note of automated usage alerts sent via SMS (compatible plans only)
- Check your usage or balance via SMS: Text the number 1(one) for balance the number 2 (two) for usage to 9999.
- Check your account balance by calling: 1509.
Unlimited Data Day is a $5 Add On that will give you unlimited data to use for a 24-hour period from purchase. You can add a $5 Add On every day, if you want as long as you maintain a $30 or more recharge.
$5 Optus SportYou can purchase this add on via the My Optus app within an active recharge.
You can get your prepaid Android unlocked from the Optus network. However, if you bought it after September 3 2012 and have not recharged your account to at least an accumulated amount of $80, then you will have to pay an unlocking fee: $80 if you bought the phone less than six months ago.
The $49 Optus Choice Plan is our pick of the bunch with 60GB of included data. Your money will also get you a free subscription to Optus Sport, and unlimited international talk and text to 35 selected countries.
Recharge using #100#
- Dial #100# on your mobile phone and press Call/Send.
- Your Pre-Paid plan and expiry date will be displayed at the top of the screen.
- Press Reply/Send 1 to select 'Recharge'
- Press Reply/Send and the number next to your preferred payment method.
If you have a question or need help with your
Optus service, you can
contact us through one of the options below.
What can we help you with?
- 1300 417 220. Mon - Fri: 8am - 9pm.
- 133 937. Mon - Fri: 8am - 8pm.
- 133 937.
- 1300 555 241.
- 1300 417 220.
- 133 937.
- 133 937.
- 1300 555 241.
Postpaid 20GB Bonus Data: Available to customers with an eligible postpaid mobile plan. Log into the My Optus app between 01/04/20 - 30/04/20 to activate. One-off 20GB bonus data available for 30 days or until data used, whichever comes first. Forfeited if you recontract or cancel your eligible plan.
Included Minutes (MyTalk) Standard Australian mobiles and landlines, 13/1800 numbers and Voicemail. Charged per minute. Up to 400 MINS UNLIMITED.
Optus Prepaid 30$ Sim Kit each | Woolworths.
Hey @Fantoddycat, are you referring to Prepaid Extra credits? If it is then these can be used for roaming or calling overseas. Feel free to PM us your Optus service number, full name, date of birth along with your enquiry details and I'll check this for you?
While you wait for your new SIM to be activated:
- Insert your new SIM card into your device.
- Change your new SIM card PIN from the default (0000)
- Periodically turn your device off and on until your replacement SIM has activated.
- To manage your account for mobile devices including tablets, download the My Optus app.
Phone Providers on the Optus NetworkIf you're looking for great value for money on a mobile plan, there are over ten standout providers on the Optus network all jostling for your attention, including Optus itself, as well as well-known telcos such as Amaysim, Dodo and iPrimus.
Unlimited Data Day Add On: Purchase via My Optus app on Epic Data $30+ recharges only. $150 SIM: For new customers only. Free $30 recharge offer: Prepaid SIM: Includes $30 value. Data Rollover: Rollover unused included MyData up to a max of 50GB if you recharge before expiry.
Optus offers data rollover on its prepaid Epic Value and Epic Data plans. Under its data rollover offer, any unused data from your base offering is rolled over to the next month as long as you recharge prior to the expiry date. Data continues to collect month by month up to a maximum of 50GB.
How to register
- Go to optus.
- Fill in your email address and date of birth and click Next.
- Follow the prompts.
Tap on the “UPDATE” or “UPGRADE” button and you'll be taken to the Google Play Store where the latest version of the My Optus App is ready to be installed on your device. If you have any questions, ask them below and we'll get back to you as soon as possible.
Home Internet & nbn
- Download the My Optus app.
- Open the app.
- Click Get started.
- Click Log in or register.
- Enter the log in email address and password you used to register with My Account and click Log in.
- Read and accept the Terms and Conditions.
- Select your service if you have more than one.
Optus.com.au is UP and reachable by us.
Live Chat can be reached on this link → optus.livechat. You can also get in touch with them via the My Optus app.
Home Internet & nbn
- Open the OptusNet webmail portal.
- Login with your OptusNet email and password.
- Click Settings.
- Click Change Password.
- Enter: Your current password. Your new password.
- Don't forget to update your new password in any applications you use to access email.
