To receive Replacement Equipment you must notify Comcast within thirty (30) days of the date of purchase by calling 855-757-7372 and following the return procedures provided when you call.
If you're still having issues with your connection, there might be a network outage. Visit the Xfinity Status Center to check our outage maps and get an estimated timeline for when you'll be reconnected. Select "Sign In" and use the mobile phone number or Xfinity ID associated with your Prepaid account to log in.
Best prepaid internet plans
| Plan | Download speed | Data |
|---|
| CenturyLink Prepaid | Up to 100 Mbps | Unlimited |
| Cox StraightUp Internet | Up to 25 Mbps | 1.25 TB/mo. |
| Xfinity Prepaid Internet | Up to 20 Mbps | 1.2 TB/mo. |
| SIMPLE MOBILE Mobile Hotspot 40GB | Up to 20 Mbps | 40 GB |
Xfinity Prepaid Internet doesn't have unlimited data. You'll have a 1 TB monthly data cap, but with Xfinity Prepaid Internet's 50 Mbps download speed, you're highly unlikely to hit the service's data limit.
Take the following into consideration for better WiFi performance:
- Check Gateway/Router Placement.
- Regularly Restart Your Equipment.
- Confirm Your WiFi Network.
- Use a Single WiFi Name for Your Xfinity Home Network.
- Connect High-Bandwidth Devices via Ethernet.
- Check Bridge Mode and Antennae for Third-Party Routers.
Yes. You own the Wireless Gateway, cords and cables when you purchase the Starter Kit. There are a few easy ways you can refill your service: Credit, debit, or prepaid card online at xfinityprepaid.net.
New Xfinity by Comcast customers can order a self-install kit at the same time they sign up for Xfinity services. If you don't want to wait for your equipment to be mailed to you, you can also go pick it up yourself at a Xfinity customer service center.
Prepaid Instant TV service is only available in select areas. Offer currently available only to active Prepaid Internet customers. Requires an Xfinity Prepaid compatible cable modem or wireless gateway. Service allows for up to two simultaneous streams per account.
Prepaid internet is where you pay for the internet service before you use it. With StraightUp Internet, you prepay for 1 month at a time - $50 flat fee – and a modem and taxes are included. Prepaid internet is similar to prepaid calling cards or cell phones. With StraightUp Internet, you get 1.25 TB of data each month.
First, connect the modem to a power source through the adapter. To activate the device, download the Globe At Home app via the Google Play Store for Android or the App Store for iOS. Once installed, enter the Home Prepaid WiFi number found at the back of your modem device. This instantly activates your modem.
Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information.
As you can see, Xfinity and Comcast are different brands of the same company. Xfinity is the TV and internet service provider for consumers, while Comcast is the company that owns Xfinity (and other brands, like NBCUniversal).
In the My Account app, click on the chat bubble icon on the upper right-hand corner. In the Xfinity app, click the chat bubble icon on the upper right-hand corner. On the More tab in the Xfinity Home app, click Chat with an Agent.
Here are five easy ways to lower your Xfinity bill:
- Choose a TV package with fewer channels.
- Lower your internet speed.
- Stop going over your data cap.
- Get rid of rental equipment.
- Negotiate your monthly cost.
Cheapest Xfinity plan: Central US
| Plan | Price | Download speed |
|---|
| Performance Starter Plus | $30* | 50 Mbps |
| Performance Select | $35* | 100 Mbps |
| Blast! | $50 | 400 Mbps |
| Extreme Pro | $60^ | 800 Mbps |
