Nintendo recently told customer service representatives the company will no longer charge customers seeking Joy-Con repairs, and refund those who've already paid, according to internal Nintendo documentation seen by VICE Games.
The company will now repair drifting Joy-Con controllers for free, even if your controllers are outside the regular warranty. But Nintendo hasn't changed the design of the controllers, and it's still an issue today, even on the refreshed Switch models that launched last year.
At Gamestop, we know that securing games and personal content is a valuable asset. In the unlikely event that your device is damaged or lost by Gamestop, Gamestop will repair the damage or replace the lost device with an equivalent replacement device.
What Are The Common Repair Costs?
| Nintendo Switch Analysis Using our custom designed test bench diagnostics to quickly and accurately determine the issue with each and every system we receive. | $19.99 |
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| Joycon Repairs We repair all Joycon issues | Starting at $40..95 |
Nintendo has set up special repair shipping programs with UPS (U.S.) and Purolator (Canada - warranty repairs only) that are available to most residents. Each repair includes: Fast repair service. Systems are usually back to you within 1 1/2 to 2 weeks (U.S.) or 2 to 3 weeks (Canada).
Due to battery shipping regulations, only four Joy-Con can be sent in with a single repair form. If you have five or more to repair, please contact us via phone at 1 (800) 255-3700. Each Joy-Con will be evaluated by our technicians for final warranty coverage.
Complete these steps
- Include a repair letter with the system before placing the system in the box.
- Place the items in need of repair in a plain box and pad it well to prevent damage.
- Attach the provided shipping label or Purolator Waybill to the box, or write the repair center's address on the outside of the box.
You may need only simple instructions to correct a problem with your product. Try our website at support.nintendo.com or call our Consumer Assistance Hotline at 1-800-255-3700, rather than going to your retailer. Hours of operation are 6 a.m. to 7 p.m., Pacific Time, Monday - Sunday (times subject to change).
This means that a Nintendo Account has already been created with the e-mail address you provided. An e-mail address can only be linked to one Nintendo Account. If you have already created a Nintendo Account, use your e-mail address and password to sign in to your existing Nintendo Account.
Complete these steps
- Access the Nintendo Network ID Settings.
- Click the right arrow to reach page 2.
- Select Email Confirmation.
- Select Enter Confirmation Code.
- If you request to have the confirmation code resent, and the email does not arrive within the hour, try the following:
If you have forgotten your password, you can reset it from the "Forgot Your Password?" link (https://accounts.nintendo.com/password/reset) that can be found on the Nintendo Account sign in page.
Go to the Nintendo Account website and sign in to your Nintendo Account. Click Reactivate to restore your account.
Go to the Nintendo Account website and sign in to your Nintendo Account. Select Sign-in and security settings, and then select Edit in the Change Password section. Enter your current password, then select OK. Enter and confirm a new password.
If there was a good time to buy the Switch, this is it. With the amount of new games, old classics and upcoming titles on the platform, 2020 really is the best time to pick one up.
The short answer. Nintendo Switches are so expensive right now because there is little to no supply available for US retailers. This is causing the Nintendo Switch cost on the remaining supply to be marked up, mostly by third-party sellers or resellers.
The new Switch will be with us in early 2021 according to Bloomberg. The site says Nintendo will "include more computing power and 4K high-definition graphics" and the new model will most likely feature an upgraded but custom version of the Nvidia Tegra chipset based on newer ARM technologies.
The Switch console itself has problemsIn contrast to the easily fixable digital issues, these physical missteps are a bit harder to fix. Plus, the kickstand on the console itself breaks easily and couldn't be more annoying to open.
Nintendo is planning to release an upgraded version of its popular Switch game console next year, according to reports in Taiwan's Economic Daily News and Bloomberg. The new model will come out in early 2021, according to the Economic Daily News, which cited supply chain sources.
How to extend battery life on your Nintendo Switch
- Lower the brightness.
- Set your Switch to Airplane mode.
- Turn it all the way off when not in use.
- Disable Vibration.
If your Nintendo Switch seems like it won't charge, you might just need to wait — a fully drained console won't even turn on for several minutes after you plug it in. A Nintendo Switch console's battery lasts between three and six hours on average, and takes about three and a half hours to fully charge.
The Switch's JoyCon controllers are cheaply made and break easily, and fans are fed up. Extended use is causing the wiggly and cheap analog sticks to drift in-game, which significantly disrupts play as gamers have to fight the controller and try to compensate for the wonky sticks.
- Calibrate or recalibrate your Switch Joy-Cons. The first thing you should do if you notice Joy-Con drift (especially on the left Joy-Con) is calibrate your controllers.
- Clean your Joy-Con's joystick.
- Nintendo will fix Joy-Con drift for you.
- Buy a new Joy-Con for your Switch.
- Replace the joystick yourself.
Gamestop offers Xbox One repairs, PS4 repairs, Nintendo Switch repairs. We also repair Xbox one controllers, PS4 controllers, Nintendo Switch controllers and Nintendo Switch docking stations. We repair all kinds of issues for consoles and controllers for one low price.
One experimental solution for fixing Joy-Con drift is available on Android 9 smartphones with Bluetooth HID: an app called Joy-Con Droid that lets players use their phone as a Joy-Con substitute. The app has custom features to emulate turbo and TAS settings for speedrunners, but is still in alpha.
Buying a single Joy-Con tends to only make sense for customers who are looking to replace a broken or lost Joy-Con. The new price, however, means that you can get a single Joy-Con for half the cost of a full new set, instead of being forced to pay a $10 premium for a single controller should you need to replace one.
If the Nintendo Switch is under our Geek Squad Protection, it's either repaired or replaced. If it doesn't have any protection, we may be able to look at it and fix it as well. To get started, please visit to set up a free consultation at your local Best Buy.
If your Nintendo Switch won't hold a charge, has a cracked of scratched screen, or is malfunctioning due to water damage, CPR Cell Phone Repair is here to help! CPR combines our industry experience and fast turn-around time to deliver the best Nintendo Switch repair service available.
