If you haven't, I recommend restarting it by doing the following:
- Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
- Let go of the buttons.
Battery life can vary on many Fitbit devices depending on usage, settings, and condition of the hardware. On paper, a Fitbit Versa with a 100% charge should last for up to 4 days but in reality, 3 days is already a stretch.
If you see a black or blank screen on your Fitbit, the first thing to try is a restart or a forced restart (also called a long restart.) Restarting your Fitbit forces it to reboot–and often fixes problems like a black, blank, or non-responsive device.
Therefore, I'd recommend trying the following:
- Log out of your Fitbit App.
- Force quit the App.
- Restart your Charge 2, 3 times in a row.
- Turn off the Bluetooth.
- Shut off your phone and turn it on after 1-2 minutes.
- Turn on the Bluetooth.
- Log back into your Fitbit App.
- Update the Firmware version of your Charge 2.
Pinch the clip and place Versa in the charging cradle. The pins on the charging cradle must align with the gold contacts on the back of the watch. The percent charged appears on the screen.
If your versa battery is dead, damaged, or simply dies too quickly then use our oGoDeal Top quality versa battery replacement kit to replace it. Be cautious as to not damage the ribbon cable or to puncture the battery.
If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. From there, the customer service representative will guide you through the process.
The pins on the device or charging cable are dirty. Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device? Try a different USB port or a UL-certified wall charger.
The Fitbit Alta has a life expectancy of 1–2 years. If this is the case, don't lie to consumers, and put that on the box. This is basically planned obsolescence. When products stop working on their own shortly after the warranty period is over, this looks highly suspicious and seems greedy and lazy.
Which phones and tablets can I use with
my Fitbit watch or tracker? What should I know about using
the Fitbit app on
my Android phone?
To erase your data from your device:
- Connect Ace 2 to the charging cable.
- Open the Settings app > Clear User Data.
- When prompted, press the screen for 3 seconds and release.
How to turn off your Fitbit Versa
- Open the "Settings" menu.
- Scroll down and tap the "About" link.
- On the next menu, scroll all the way down and tap "Shutdown." Press the Shutdown button on your Fitbit. Vids Tube/YouTube.
- Tap "Yes" to confirm the shut down, and that's that.
Troubleshooting stepsForce quit the Fitbit app, then reopen it. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on. If your Fitbit device doesn't sync, restart it. If your device doesn't sync, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
Now, here are the things you should do if your Fitbit Versa isn't receiving notifications from your Android phone… Make sure your phone's Bluetooth is stable. Ensure that Do Not Disturb (DND) feature isn't enabled. Restart the Fitbit app.
What should I know about using
the Fitbit app on
my Android phone?
To unlock your device with your phone:
- In the Fitbit app, tap the Today tab > your profile picture > your device image.
- Tap Device Lock.
- Find the option to reset your PIN code.
How to factory reset a Fitbit Charge 2
- Attach the Fitbit to its power source, and then start holding down its single button.
- After two seconds, unplug the USB cable from its port, still holding the button.
- Count eight seconds, release the button for one second, then press it down again.
LiliyaFitbit
- Hold the back button for about 8 seconds.
- When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset.
Restore Your DataTo recover data after factory reset Android, navigate to the "Backup and Restore" section under "Settings". Now, look for the "Restore" option, and choose the backup file you created before resetting your Android phone. Select the file and restore all of your data.
Turning off the Fitbit Versa 2
- On the watch, open the 'Settings' app.
- From there, tap About > Shutdown > Confirm Shutdown.
- To turn it back on, hold the left button until the Fitbit logo appears.
