Once you have successfully submitted the form with all the required details below, please allow 3 to 5 working days for us to process your request.
To ensure the security and effectiveness of the Grab Platform, driver accounts that have been detected being involved in fraudulent, unusual activities or having violated our guidelines will be automatically suspended by our system and we will be responsible for investigating and taking appropriate action.
You are not able to delete your trip history as it will be removed automatically when the capacity reaches the limit.
Each passenger is only allowed ONE ACCOUNT PER DEVICE. Creating a duplicate account for any reason can and will result in the deactivation of my Grab account. FARE EVASION under any circumstance (eg. insufficient funds in your credit/debit card) can and will result in the deactivation of my Grab account.
Here's how you can update your mobile number easily in the app.
- Tap on Account on the bottom navigation bar.
- Tap on your driver's profile, and your driver's information.
- Under Personal Information, tap Mobile Number.
- Enter your new mobile number and tap Next.
- Enter the 6-digit code.
- Your mobile number is now updated.
You can change your default payment method by going to your GrabPay page and clicking on Settings in the top right corner. Else, you can also change your payment method as you book a ride or make a GrabFood order.
Open the Grab menu – the small icon on the upper left corner of your screen. Tap on your account photo or name. Edit your mobile number and hit save!
How do I update or delete my business profile
- Tap Account at the bottom-right corner of your Grab App.
- Tap Business Profile.
- Tap Edit to make changes to your Business Profile.
- Tap Delete This Profile if you wish to delete your Business Profile.
Please contact K-Biz center at 02-888-8888, and press 03 to deactivate your GrabPay Wallet which takes 3 days. Please contact K-Biz center at 02-888-8888, and press 03 to immediately deactivate your GrabPay Wallet.
How to top up GrabPay Wallet with UOB Linked Bank Account
- Tap on Top Up, then Linked Bank Account.
- Select the UOB linked bank account.
- Ensure payment method is Linked Bank Account, and key in the top-up amount (Minimum SGD 10).
- Tap on Top Up to confirm.
How do I update or delete my business profile
- Tap on Account at the bottom-right corner of your Grab App.
- Select Business Profile.
- Tap on Edit to make changes to your Business Profile.
- Tap on Delete This Profile if you wish to delete your Business Profile.
Step 1: Login to Step 2: Tap on “Settings” Step 3: Tap on “Pay & Transfer” Step 4: Tap on “Linked Accounts” Step 5: Tap on the “EDIT” icon Step 6: Tap on the toggle to deactivate this payment access. It is considered deactivated when the toggle is grey in colour.
I'd like to link/unlink my Grab account with my Facebook/Google account or Apple ID
- Select Account from the bottom menu and tap "Edit Profile" to access your account details page.
- Choose to link your account in the lower part of the screen.
- You will be re-directed to Google/Facebook/Apple ID login page.
Go to the sidebar menu and select 'Saved Places'. Now, tap on the Grey 'saved/bookmark' icon in front of the address that you want to remove. On the next screen, select 'Remove' and then confirm. You can also select the address from the search page by tapping on the filled Grey icon to remove it.
Clear cache: To perform a clear cache, go to your device Settings, tap Apps and look for the Grab App. Scroll to the bottom, choose STORAGE and tap the CLEAR CACHE button. Android: Go to your device Settings, look for 'Software Updates' and tap 'Manually Update'. If a Grab update is available, tap 'Update'.
How do I reset my password
- On the GrabMerchant app, tap on the Login button.
- On the bottom of the screen, tap on the Forgot Password link.
- Key in your Grab-registered email address and select on the Send Password button.
- Check your email for a message containing your temporary password.
How do I verify my GrabPay Wallet account?
- Take a photo of your ID (MyKad) and upload it.
- Take a selfie.
- Complete your personal information.
- We will notify you on the Grab app once your Wallet verification is completed successfully.
You need to Sign in with Google to access your Grab driver account. If you have previously signed in with device (IMEI), you will need to sign out and use Google sign in. If you don't remember your Google account, tap Sign in with Device and we will let you know which email address to use.
Step 2: On your profile page, you are able to edit your email and phone number by tapping on it and enter new details. Step 3: Tap Save on the upper right corner.
1) Submitting the report using an Android device
- Launch your Grab Driver Application.
- Tap on 'More' and look for 'Support'
- Tap on 'Help Centre'
- Search and tap on 'Submit FairPlay'
- Fill in the required details and submit the report.
- Wait for a reply from us via your email address registered with Grab.
You cannot update the phone number if it was previously used to register another Grab account. Similarly, you cannot update email if it is being used by another Grab account.
All GrabPay Standard wallet users are required to upgrade to the GrabPay Premium wallet or go through the second level of user identification process within 12 months of going through KYC level 1. Upgrading to the GrabPay Premium wallet requires proof of residency in the Philippines.
1. Access the menu ( ) and tap on your name. 2. Enter the new mobile number and tap Save.
Here's how you can changeyour destination while in transit
- In your Grab app, tap on your current drop-off location.
- Let your driver know you want to change your destination.
- Enter the new destination & you'll be shown an updated fare.
- Confirm the change and ride to your new drop-off point.
Have a valid government ID ready.
- Have a valid government ID ready.
- Launch the Grab app.
- Go into your GrabPay wallet by tapping on the Payment icon on your bottom navigation bar.
- On your GrabPay wallet screen, tap on “Confirm Your Identity”. (
- Step 1: Check if you can change it. On your Android phone or tablet, open your device's Settings app Google. Manage your Google Account. At the top, tap Personal info.
- Step 2: Change it. Next to your email address, select Edit . Enter the new email address for your account.
Head to the Help Centre section in your app, search for your ride history and select “I'd like help finding my lost item”. If you lose your item within a four-hour window, you can call your driver directly (number masking technology will be used to ensure privacy).
