Apple has no published email address for Customer Service. Apple handles most issue, technical and customer service, only via telephone or in-person at an Apple Store. As Miriam suggested, you can call Customer Relations if you have an issue that you can't resolve in another way. Regards.
With macOS Catalina, your iTunes media library is now available in the Apple Music app, Apple TV app, Apple Books app, and Apple Podcasts app. And Finder is where you can manage and sync content on your iPhone, iPad, and iPod touch.
How to request a refund
- Go to reportaproblem.apple.com.
- Sign in with your Apple ID and password.
- Tap or click "I'd like to."
- Choose "Request a refund."
- Choose the reason why you want a refund, then choose Next.
- Choose the item or items that you bought, then choose Submit.
Much like Apple handles support calls over the phone, soon only customers within their warranty period will be able to access online chat support through getsupport.apple.com for free. Previously all online support chat features were available for free to users worldwide.
I'm confused. How is Apple Music different than iTunes? iTunes is a free app to manage your music library, music video playback, music purchases and device syncing. Apple Music is an ad-free music streaming subscription service that costs $10 per month, $15 a month for a family of six or $5 per month for students.
To chat with the Apple customer support team, go to getsupport.apple.com. Then choose which Apple product or service you need help with and what issue you're experiencing. Finally, select Chat and sign in with your Apple ID or enter your product's serial number.
Follow the instructions if:
- On your computer, go to
- Click Order History.
- Find the order you want to return.
- Select Request a refund or Report a problem and choose the option that describes your situation.
- Complete the form and note that you'd like a refund.
How to Report an App Problem from Your iPhone
- Tap the App Store icon to launch the App Store.
- Navigate to the detail screen for the app.
- Scroll down the page to the Reviews item and tap it.
- From the Reviews screen, tap the New Document icon.
- Tap the Report a Problem button.
Let us know if you see an app or game that doesn't follow the Google Play Developer Program Policy.
- Open the Google Play Store app .
- Go to the detail page for an app or game.
- Tap More. Flag as inappropriate.
- Choose a reason.
- Tap Submit.
Some purchases from the App Store, iTunes Store, Apple Books, or other Apple services might be eligible for a refund. You can use any device with a web browser to request a refund.
Question: Q: Why did Apple take money out of my account? When billing information is added or updated in iTunes Store, an authorisation request may be made to your card issuer. This is not an actual charge, just a check to ensure that your payment card is active and able to be used when paying for your transactions.
Here's how:
- Make sure the phone/tablet and computer are connected to the same Wi-Fi network.
- Click the Device button in iTunes if you haven't yet done so.
- Click Summary in the left panel (under "Settings").
- Check the box next to "Sync with this (device type) over Wi-Fi."
- Click Apply.
Apple (UK) complaints contacts
- Email Customer Enquiries on .
- Call Customer Services on 0844 209 0611.
- Visit Genius Bar Reservations.
- Visit Apple Customer Support.
- Tweet Apple Support.
(2) An individual monthly subscription is just £9.99 per month after a three-month free trial. (3) The Apple Music Family Plan, which allows you to share your account with your Family Sharing group, is just £14.99 per month.
Get support now by phone or chat, set up a repair, and more. Call Apple Support at 1-800-APLCARE.
Apple's online support provides the most comprehensive support information available from Apple. Apple online support inlcudes software updates and utilities, technical support and product information and is available 24 hours a day, 7 days a week.
AppleCare+ is available for iPhones and iPads at a cost of £79. You can also pay £69 to get AppleCare+ for an Apple Watch.
On your iPhone, iPad, or iPod touchGo to Settings > [your name] > Family Sharing. Tap Back in the upper-left corner to go back to Family Sharing. Tap Purchase Sharing and make sure that Share Purchases with Family is turned on.
iTunes gifts must be paid for with a credit card. You cannot use iTunes credits for gifts to someone else. How can I transfer my iTunes credit to my PayPal or my bank account? You can't.
From an iPhone or iPad, open the App Store and tap your profile icon. Next, towards the middle of the screen, tap “Send Gift Card by Email.†On the next screen, enter the email address of the recipient and then enter your name, followed by a message that will be delivered alongside the gift card.
You can transfer up to $10,000 per transfer and up to $20,000 within a seven-day period from Apple Cash to your bank account. You can only transfer your money to a bank account in the United States. There are no fees to transfer your money from Apple Cash to your bank account, unless you use an Instant Transfer.
Songs and audio files already saved to your phone are easy to text. On an Android, open the intended recipient in your text messages and select the "Plus" sign to add a file. Several options will appear for different file types. Select the "Audio" option then hit "Choose a music track" to send a saved song.
Open the Apple Music app. Use the Search bar to find the song or album that you want to buy. Click the iTunes Store button in the upper-right corner. Click the price next to the song or album to buy it.
Third-party options often offer the best way to share music files through email. They typically host the music files and allow access to anyone with a link. You can send the link via text on iPhones or Android phones and also through emails.
How to Attach Music Files to an Email
- Composing new mail.
- Fill in the form boxes as needed.
- Click the "Attach a File" option to display a file dialog box.
- Double-click on the file.
- Note that in some email programs, the file appears within the email text itself.
As reported by Billboard, "Sales of any specific album purchased on iTunes and gifted to another are not reported to Nielsen Music by Apple, and thus, do not count on Billboard's charts."
