Contacting us from abroadCalls to Sky contact centres on 0044 131 278 3778 are free for Sky Mobile customers calling from abroad. To help avoid data roaming charges when you're outside of Europe, turn off data roaming and mobile data on your phone or tablet.
Sky is Europe's leading entertainment company, serving 22.5 million customers across five countries - UK, Ireland, Germany, Austria and Italy.
Sky Mobile has
widespread 2G and 3G coverage. It's 4G coverage is similarly comprehensive, but is a little behind EE and Three at around 99% indoors, which means you can get 4G in most locations.
Coverage.
| Network Type | Coverage by population |
|---|
| 4G | 99% |
| 3G | 99% |
| 2G | 99% |
Add 5G for free and enjoy faster speeds on Sky Mobile. Download HD movies and stream your favourite shows on apps like Sky Go with 5G faster than ever. In the future, as our 5G network gets even better, you'll also be able to enjoy a more reliable connection and less lag (delays).
Currently for Sky mobile users on a contract, calls to numbers starting 0500, 0800, 0808 or 116 are free. For customers on pay as you go or contracts, calls to numbers starting 055 or 056 are 45p per minute.
All devices come unlocked, so you can use your own SIM, even if it's with another provider.
Here's how to watch Sky Go from abroad with a VPN:Download and install the VPN software on your device or configure your router to use the VPN. Run the VPN, choose a server in the UK, and connect. Clear your cookies and refresh the page with the video you want to watch. Enjoy the show!
Since 2017, UK consumers have, within reason, been able to use the minutes, texts and data included on their mobile phone tariffs when travelling in the EU.
Mobile telephone networks differ from country to country, and your phone may be incompatible with the networks in the country you are visiting. Your phone might work for voice calls, but other functions – such as text messaging or sending and receiving data – might not.
Is it free to use my phone in Europe now? It is free to use your phone in European countries as if you were at home. You will still pay your normal monthly or pay as you go bill, but you won't be charged extra for using your minutes, texts and data when you're on holiday.
The UK has now left the EU. This means that surcharge-free roaming when you travel to EU and EEA countries is no longer guaranteed. This includes employees of UK companies travelling in the EU for business.
The O2 Travel Inclusive Zone Bolt On, included with selected O2 Refresh and sim only tariffs, lets you roam in 75 destinations at no extra cost. Your data, minutes and text allowances will work in our Europe Zone, just like they do at home. There's no upper usage limit on data, but data speeds might vary.
Roaming charges can get expensive, so if you're traveling outside your cellular plan's coverage area (which generally means international travel), you might want to turn off data roaming on your Android device. Don't worry about being left without internet.
Here are some tips on how to avoid big charges.
- Tip 1: Turn Off Data Roaming. Go to Settings then select General / Network.
- Tip 2: Use Wi-Fi. You can connect your iPhone using a local Wi-Fi connection.
- Tip 3: Using your email. Most emails are actually use a very small amount of data.
- Tip 4: Get a data bundle.
A flat charge of 2p per minute applies to geographic landline calls to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Irish Republic, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain (inc Canary Islands), Sweden, Switzerland and calls to USA (
Countries outside the EU, but within the European Economic Area (EEA), including Norway, Iceland, and Switzerland's neighbour Liechtenstein, are included, but Switzerland isn't.
